Building a performance culture requires a change in both values (e.g., shared beliefs and fundamental assumptions) and practices (e.g., forms, policies, and procedures).
Organizations often expect great improvements by just starting a new program or changing policy. They forget the hard work of changing the fundamental beliefs that guide employee and supervisor behaviors. Effective change requires both.
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While high performing organizations may differ in many ways, all share certain core values:
Practices are the tools organizations use to make a performance culture visible and tangible. They are the programs, policies, procedures, roles and responsibilities, and forms and other documents.