The Employee Engagement Problem Solving Guide was created by a small group of agencies working to improve employee engagement.
The guide is intended to help state agencies apply scientific thinking (Plan-Do-Check-Act) to employee engagement problems. In addition to general guidance, tools were created to walk agencies through the problem solving steps for two specific problems:
These problems were chosen for several reasons, including their importance in creating a culture where all employees are problem solvers and where customers define value.
Each step has guidance that corresponds to a section on the tools (problem-solving worksheets) created. By using the tools and applying scientific problem solving, agencies will both build problem solving skill and achieve better results in improving employee engagement.