To identify root cause. Problems tend to reoccur unless they are solved at the root cause level.
What is the root cause of the specific problem that you can impact in your role?
Continue to ask why something is happening until you reach root cause
Confirm the reason(s) why through observation
Ask what is causing the specific, measurable gap you have identified. There are many tools, with varying levels of structure, that you can use to discover root (underlying) cause(s), including Five Whys and the Fishbone Diagram. Pick one that feels comfortable.
Additional observation may be needed to confirm the reason(s) why something is happening.
When you have identified the root cause(s) of the gap, you are ready to identify countermeasures (solutions) and conduct an Experiment.
Tools and Resources:
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