Begin by stating what you currently know, including what has been done so far to solve the problem and the results of those actions.
Next, identify some criteria to help you choose a reasonably-sized group of employees to focus on.
When you know which group of employees to focus on, you are ready to Observe to learn more about the employee engagement problem.
A common pitfall in problem-solving is working on too big a problem. This makes it difficult to deeply understand what is happening and pinpoint what to improve.
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