Experiment to Test a Solution to the Employee Engagement Problem

Purpose:

To test a solution and learn so that you can adjust your approach or apply the solution more broadly.

Primary Question:

What will we try to counteract or solve the problem?

Key Points:

Identify how you will know if the solution is working.

Root Cause

Use the root cause analysis to help you create a hypothesis to test.

  • Select a root cause
  • Identify possible solutions/countermeasures (actions that will counteract the root cause) 
  • Select a countermeasure
  • Write your hypothesis as an "If we do this, then that will happen" statement

Experiment Description

The experiment description should also include:

  • A specific objective (what you are trying to accomplish)
  • Measures of progress and success
  • An action plan to test the hypothesis and address the root cause

Check Results

Plan when and how you will check the results of the experiment, and document what you learn.

  • You may check multiple times to see progress and capture lessons.
  • Identify key pivot points when change should be visible, due to the actions taken, and check in at those points in the experiment. Build these planned checkpoints into your action plan.

How to Proceed

Last, based on the progress and learning, decide how to proceed.

  • If the experiment achieves the objective, look at how to apply the solution more broadly to other employees.
  • If the experiment doesn't achieve the objective, don't be discouraged. Instead, look at how to adjust the approach. Revisit the analysis and observe more to see if there are other root causes or information that was initially missed.

CAUTIONS:

Failure can be perceived as negative - it is not. Failure is an opportunity for learning, and may be celebrated as such. Try to fail fast, fail forward, and fail cheap. This is typically done through small-scale experimentation and learning.

Tools and Resources:

Back to Employee Engagement Problem-Solving Guide overview and tools page