To understand current state so you can identify a specific problem to address first.
What is actually happening?
What are employees experiencing that leads to the problem?
Prepare to observe by identifying what to look and listen for
Reflect on the observation afterward to identify a specific problem to address first
Go and see what is actually happening. Observation creates first-hand knowledge and leads to insights you might not otherwise have.
For observation to be effective:
After observing, reflect on what you saw and heard. Compare reality to the standards or expectations to identify gaps.
When you've clarified a specific, measurable gap based on direct observation, you are ready to Analyze the gap to identify the root cause(s).
Tools and Resources:
Back to Employee Engagement Problem Solving Guide overview and tools page